Plattsburgh, N.Y.,-based PrimeLink is a fairly small but growing ISP with about 3,000 subscribers. It faces several problems common to ISPs everywhere: tracking down spam, preventing its subscriber email from being blacklisted, and determining the cause of customer complaints, among other things.
But finding a solution that could help address these problems, let alone provide visibility into its network and monitor its customer traffic, was not an easy task. Frank Koniszewski, IP network engineer at PrimeLink (www.primelink1.com), says that only one solution met all of PrimeLink’s criteria: Xangati’s RPI (Rapid Problem Identification) System (www.xangati.com).
“I’ve got 14 years in this industry, and although I haven’t read every trade rag or product announcement that has come out, I think Xangati holds a unique position in its ability not just to monitor or give us more in-depth views into our network traffic but [to] break it down by application layer,” Koniszewski says.
Complete article: Improving Service: Xangati Helps PrimeLink Protect Its Customers From Web Threats & Hassles
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