Law.com Case Study, “Dechert Trades Help Desk for Keno Kozie”
Posted on the Legal Technology Section of Law.com, on June 22, 2010, this legal IT case study shows how Dechert LLP outsourced its help desk needs to Keno Kozie saving the firm money and improving its productivity overall. Before deciding on Keno Kozie, [Dechert CIO Mike] Shannon and a few Dechert colleagues went to Chicago [...]
Tagged Dechert, help desk, Keno Kozie, Law.com, LTN