Posted on the Legal Technology Section of Law.com, on June 22, 2010, this legal IT case study shows how Dechert LLP outsourced its help desk needs to Keno Kozie saving the firm money and improving its productivity overall. Before deciding on Keno Kozie, [Dechert CIO Mike] Shannon and a few Dechert colleagues went to Chicago [...]
Also tagged Dechert, Keno Kozie, Law.com, LTNPosted on the Legal Technology Section of Law.com, posted on June 3, 2010, this legal IT case study shows how Troutman Sanders LLP outsourced its help desk needs to Intelliteach saving the firm money and improving its productivity overall. [Troutman Sanders CIO Barb] Kunkel feels especially comfortable with Intelliteach because its founders, including CEO Lance [...]
Also tagged Intelliteach, IQTrack, outsourced, outsourced help desk, Troutman SandersA “Techs & Trends” article from the June 5, 2009 issue: Your IT staff has been cut in half. You’re in the process of upgrading your server configuration to leverage virtualization and data encryption. You’re comparing proposals from different email management service vendors. And, in the middle of all this action, you get a phone [...]
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