I originally wrote this case study for Law Technology News. Keno Kozie liked it enough to repurpose it for its own IT Insights magazine.
Original PDF: “Dechert Trades Help Desk for Keno Kozie”
Mike Shannon says that efficiency has been a priority since he started his tenure as Dechert CIO a decade ago. For example, Shannon says that Dechert uses videoconferencing more than most law firms. “We do about 200 multipoint video conferences per month, and it makes sense because our lawyers might have to be in three different places in a given day,” Shannon says… [Read more]